Admissions

Criteria for Admission

Applicants seeking admission to HopeWay must be 18 years of age or older, and have a primary mental health diagnosis including, but not limited to:

• Depressive Disorders
• Bipolar and Related Disorders
• Anxiety Disorders
• Trauma and Stress Related Disorders
• Schizophrenia Spectrum and Other Psychotic Disorders
• Substance Use Disorders with a Primary Psychiatric Diagnosis
• Sleep-Wake Disorders
• Complex Co-Occurring Disorders

Admissions Process

• Call the Admissions Department at 1-844-HOPEWAY.
• Our Admission Specialists will provide general information about our programs and complete a clinical screening to determine if we may be an appropriate match to effectively meet your needs. 
• We will provide you with the Insurance Verification Form to complete that allows us to check insurance benefits and link you to one of our Financial Specialists who can answer any questions you may have regarding the financial aspects of service.
• Once you complete the Insurance Verification Form and copy both sides of your insurance card, you can submit documents to us. 
• Lastly, one of our psychiatrists will complete a psychiatric consultation. Those entering the Residential program will start immediately following the psychiatric consultation, while those entering one of the day programs typically start the following treatment day. 

The speed of the admissions process varies based on individual circumstances and current program availability, but all efforts are made to have this process be smooth, efficient, and ensure that HopeWay is the best facility to meet each person's needs. To meet the admissions team, click HERE.

We look forward to working with you!

Exclusionary Criteria

Applicants seeking admission to HopeWay will not be admitted if the following are present:

• The need for acute inpatient psychiatric hospitalization;
• The individual has a history of recent or ongoing violent behavior towards oneself, others or property;
• The individual is in need of a forensic treatment setting;
• The individual has a history of sexually perpetrating others or is a registered sexual offender;
• The individual has a medical condition that cannot be adequately treated in our setting; 
• The individual has a primary Substance Use Disorder; or
• The individual has a primary Eating Disorder. (Please note: We can see clients with a primary Eating Disorder at our outpatient clinic, HopeWay Psychiatry & Associates.)

Insurance

HopeWay is an in-network mental health treatment facility. We are partnered with the following insurance companies:

• Aetna
• Blue Cross and Blue Shield of North Carolina (and its affiliates)
• Carolina Behavioral Health Alliance
• Cigna Behavioral Health 
• Magellan
• MedCost
• United Behavioral Health 
• HopeWay is a VA Community Care provider under the MISSION Act. 

In addition, we are working with additional carriers to be in-network. Regardless of your insurance provider, we strive to receive authorization for services and reimbursement for all levels of care from your insurance company. We also have a financial assistance program for qualifying private pay clients.

During the admissions process, Financial Specialists will discuss insurance benefit information and the financial aspects of our programs with you. Lastly, HopeWay is not a Medicaid or Medicare contracted provider.

Submitting Completed Insurance Verification Forms

Once you complete the Insurance Verification Form and copy or scan both sides of your insurance card, you can either:

• Submit them to your Admission Specialist

• Email them to admissions@hopeway.org

“HopeWay showed me that, with hard work and determination, I can be the person I never dreamed I’d become.” - Amanda

"This is the only place I will ever recommend to anyone needing help. For those looking for yourself or a loved one- you can stop searching. Trust me, my loved one was at a different place and I searched the country looking for a better facility. HopeWay is it! 100% founded by people who understand, truly care and want to make a difference in mental health care. From start to finish this facility was excellent." - Kelly

Forms